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Role of a Shared Language in Inclusive Service Provision

Presentation Overview
For over 20 years we have been aware of the increase in the number of consumers who speak languages other than English in aged care services. The role of a shared language cannot be underestimated in meeting the consumer's needs and preferences, providing emotional and social support as well as ensuring that their rights are met. How has the sector prepared for this and what improvements can be made to ensure that the challenge of effective communication is better addressed ?
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